Level 1: basic identity
Level 1 is what every new account starts on. To open the account you supply name, date of birth, country, and email. Phone verification is required on most countries. No documents are uploaded at this stage. Level 1 is enough to deposit, claim the welcome bonus, and play. Withdrawals are capped at roughly 10,000 USDT lifetime before Level 2 is required.
Tip. Use your real legal name at sign-up. If your account name and your wallet name disagree later, you will trigger a manual review at Level 2 and lose three to five days.
Level 2: full verification (ID plus selfie)
Level 2 unlocks once your lifetime withdrawals approach the Level 1 cap or you request a withdrawal that pushes you over it. You can also volunteer for Level 2 at any time from the account settings. Most experienced players run Level 2 verified on day one to avoid a freeze later.
What to upload. A government photo ID (passport, national ID, or driving licence). A live selfie taken inside the verification widget. Both are processed by an automated KYC vendor and a human reviewer. Clean cases clear in under 24 hours. Cases with poor photo quality, expired ID, or name mismatch can take three to five business days.
- Passport: photo page, all four corners visible, no glare
- National ID or driving licence: both sides, all corners visible
- Selfie: well-lit, no hat or sunglasses, face filling the frame
- Name on ID must exactly match the account name
- ID must not be expired
Level 3: source of funds
Level 3 is enhanced due diligence. It is triggered by one of three signals. High lifetime deposit or withdrawal volume (typically above 100,000 USDT). Unusual deposit patterns, such as rapid large deposits from many different wallets. Or jurisdictional flags from compliance, such as a deposit from a sanctioned address.
What to upload. Recent bank statements or crypto exchange statements showing the source of the funds you deposited. Proof of address (utility bill or bank letter dated within three months). For employment income, a payslip or employer letter. For business income, a tax return or accountant letter. For investment proceeds, a brokerage statement showing the realised gain.
Level 3 takes longer because a human compliance reviewer reads every document. Plan for three to seven business days even with clean paperwork. Two weeks if you need to chase documents from a third party.
What triggers a KYC request
| Trigger | Level required | Typical action |
|---|---|---|
| First withdrawal above $1,000 | Level 1 OK if under $10k lifetime | Auto-approved, no upload |
| Lifetime withdrawals approach $10k | Level 2 | Email request to verify ID |
| Single withdrawal above $5k | Level 2 | Verify before the withdrawal pays |
| Deposit from a flagged wallet | Level 3 | Hold on withdrawal until source confirmed |
| Lifetime deposits above $100k | Level 3 | Source-of-funds request |
| Unusual deposit pattern | Level 3 | Compliance review, account paused |
Step-by-step: how to clear Level 2 in under an hour
-
1
Open Account, Verification
From the avatar menu, click Account, then Verification. Choose Start Level 2.
-
2
Pick your document type
Passport is fastest because there is only one page. Driving licence and national ID both require front and back.
-
3
Use a good camera
Phone camera with the document on a flat dark surface, good light, no shadow. Hold steady. The KYC vendor will reject any photo with glare on the data line.
-
4
Take the selfie inside the widget
Do not upload an old selfie. The widget runs liveness detection. Look at the camera, follow the on-screen prompts (turn head, blink).
-
5
Submit and wait
Most clean submissions clear in 2 to 6 hours. You will get an email when verification is complete. If the email says any document was rejected, the rejection reason is in plain English. Re-upload only the failed file.
Common KYC rejections and how to fix them
- Glare on the photo page: re-take with no overhead light, flat surface, indirect light from a window
- Expired ID: passports expire at 10 years, driving licences at 5 to 10. Renew before submitting
- Selfie too dark: take it in front of a window during the day, not a ring light
- Name mismatch: if your ID name has a middle name and your account does not, update the account name first
- Address mismatch (Level 3): proof of address must match the country you registered the account from
- Document format: PDF works. JPEG and PNG work. HEIC (iPhone default) sometimes fails, convert to JPEG
What KYC does NOT do
KYC is not a credit check. Shuffle does not pull your credit file. KYC does not change your tax position. Whether or not you pay tax on winnings depends on your country, not on whether you submitted ID. KYC does not block you from playing while verification is pending. Existing accounts can keep depositing and playing while Level 2 or Level 3 is in progress. Only withdrawals are gated.
Privacy: what happens to your documents
Documents are processed by a third-party KYC vendor under Shuffle's data processing agreement. Originals are encrypted at rest and not shared with marketing or sportsbook teams. Under the Curacao licence framework, Shuffle is required to retain KYC documents for the lifetime of the account plus five years. You can request deletion after account closure, subject to that retention obligation.
If you are uncomfortable uploading a passport, a national ID with both sides serves the same purpose at Level 2.
FAQs
Open the account with code MAXBET, then submit Level 2 documents the same day. By the time you want to withdraw, you are already cleared.
Claim MAXBET at Shuffle →